Make every drop count,

Schedule your water meter replacement!

The City of Manitou Springs is taking a forward-thinking approach to managing our water resources through the upcoming Water Meter Replacement Project. This project is focused on modernizing the city’s water metering infrastructure to improve efficiency, enhance accuracy, and support sustainable water usage.

The project involves replacing outdated, manually-read water meters with advanced, automated water meters. The new water meters will share water usage data in real time, allowing every resident the option to access an optional customer portal to track daily consumption patterns and set up alerts. The customer portal allows residents to create monthly water budgets, address high consumption, be notified leaks in real time, and proactively conserve water.

FAQs

  • Yes, The upgrade will cover all residential properties within Manitou Springs, ensuring consistent and reliable service for every customer.

  • Advanced Meter Infrastructure (AMI) allows the City of Manitou Springs to read meters daily versus once a month like it does today. It allows the ability for each resident of the City of Manitou Springs to have a customer portal to provide you with more frequent and useable information. This will help everyone conserve water and provide the City of Manitou Springs the ability to help manage water and provide you the residences of our fine city with better information and more timely information. This will help all of us grow to be a stronger community for many years to come.

  • The upgraded meters use wireless radio frequencies, like wireless Internet and cable TV, to send and receive information from the City’s Utility and Billing staff. The meters and communication system are regulated to meet all Federal Communications Commission (FCC), safety standards and codes. There is no personal identifying information captured or transmitted by the meter.

  • The hourly read data that is transmitted from the meter register to the collector and then on to the hosted server is secured by 128 AES encryption. No customer identifying information is transmitted. The data stored in the collector is secured by end-to-end 128-bit RC4 encryption and the server has multiple levels of protection, including TLS 1.2+, 2048-bit RSA SSL Certificate, IDS/IPS/WAF, and SOC 2 Type II. Utility staff access to the system is password protected and is also encrypted.

  • Yes, there is no personal identifying information captured or transmitted by the meter.

  • As meters age, they degrade over time which results in inaccurate billing due to not registering accurate consumption numbers. It is possible that there will be a slight increase due to the new system accurately reading your consumption.

  • Every resident will have the ability to log into a customer portal, they own unique login information to track daily consumption patterns and other alerts the system can provide. We strongly recommend everyone sign up this customer portal. The city will provide how to create a customer portal account.

  • No, in order for the city to modernize its infrastructure, every water meter must be replaced. Please refer to the City of Manitou Springs Water Code to learn more about city access rights, as well as fees and discontinued service for access denied.

  • Scheduling details will be mailed to your home. You will have the choice to make an appointment either online or by phone. *More details coming soon

  • The appointment is scheduled for an hour but is only expected to last 30 minutes.

  • Yes, there will be appointment times available to accommodate every schedule.

  • We ask that all residents schedule their water meter replacement appointment by November 1, 2025.

  • There is nothing that any resident needs to do to maintain the new system. The system works off a cellular device that will transmit the meter reading to the City of Manitou Springs

  • No, the city is only replacing the water meter.

  • Yes, your water will be shut off during the duration of the appointment.