FAQs

1. Check the first letter we sent about this project. The account number is accurately listed.

2. If you don’t have the initial letter, refer to the account number on your latest water bill.

Details were mailed to each resident in mid-November 2025 with your water account number. You can schedule over the phone with a live representative Monday-Friday from 8am-5pm at 719-662-2682. To schedule online please visit tinyurl.com/48wwe78z or scan this QR code. You will need your water account number handy.

Please call the scheduling hotline at 719-662-2682 from 8am-5pm Monday through Friday. A live representative can assist you with scheduling an appointment time that may not be listed.

Yes, The upgrade will cover all residential and commercial properties within Manitou Springs, ensuring consistent and reliable service for every customer.

Your meter is located in your basement or crawl space, which means you need to schedule an appointment for a technician to access your home or business and complete the replacement.

Advanced Meter Infrastructure (AMI) allows the City of Manitou Springs to read meters daily versus once a month like it does today. It allows the ability for each resident of the City of Manitou Springs to have a customer portal to provide you with more frequent and useable information. This will help everyone conserve water and provide the City of Manitou Springs the ability to help manage water and provide you the residences of our fine city with better information and more timely information. This will help all of us grow to be a stronger community for many years to come.

The upgraded meters use wireless radio frequencies, like wireless Internet and cable TV, to send and receive information from the City’s Utility and Billing staff. The meters and communication system are regulated to meet all Federal Communications Commission (FCC), safety standards and codes. There is no personal identifying information captured or transmitted by the meter.

The hourly read data that is transmitted from the meter register to the collector and then on to the hosted server is secured by 128 AES encryption. No customer identifying information is transmitted. The data stored in the collector is secured by end-to-end 128-bit RC4 encryption and the server has multiple levels of protection, including TLS 1.2+, 2048-bit RSA SSL Certificate, IDS/IPS/WAF, and SOC 2 Type II. Utility staff access to the system is password protected and is also encrypted.

Yes, there is no personal identifying information captured or transmitted by the meter.

The meters are lead-free and comply with NSF/ANSI Standards 61, Annex F/G as well as FCC part 15 B.

Current water rates will remain in place. Customers will see a bill reflecting complete and accurate usage, which may differ up or down slightly since the new meters will have a more detailed level of accuracy. The new water meters will have accurate metering with a 20-year warranty, meaning the City will be able to mitigate rate increases in the future and help keep costs consistent over time. The new meters also come with an optional online customer portal. This portal will allow customers to see their daily usage and get alerts if there is a leak, helping customers take control of their water usage, budget, and costs in real time.

Every resident will have the ability to log into a customer portal, they own unique login information to track daily consumption patterns and other alerts the system can provide. We strongly recommend everyone sign up this customer portal. The city will provide how to create a customer portal account.

No, in order for the city to modernize its infrastructure, every water meter must be replaced. Please refer to the City of Manitou Springs Water Code to learn more about city access rights, as well as fees and discontinued service for access denied.

Yes. The old water meter system is at the end of its useful life, and will be replaced by an entirely new system and updated technology. Any meter replaced before November 19th, 2025 will need to be changed out.

Scheduling details will be mailed to your home. You will have the choice to make an appointment either online or by phone.

The appointment is scheduled for an hour but is only expected to last 30 minutes.

Yes, there will be appointment times available to accommodate every schedule.

If you’re not able to find an appointment time that works for you, please send an email to watermeters@manitouspringsco.gov and we will find a time to accommodate your schedule.

We ask that all residents schedule their water meter replacement appointment by December 19, 2025.

There is nothing that any resident needs to do to maintain the new system. The system works off a cellular device that will transmit the meter reading to the City of Manitou Springs

No, the city is only replacing the water meter.

Yes, your water will be shut off during the duration of the appointment.

This project is being funded through the Colorado Energy Office’s energy performance contracting program. Low interest financing is available to municipalities through this state program for energy and water efficiency projects. The loan and interest are being repaid through water revenues and guaranteed utility savings from other energy efficiency improvements being made to City-owned buildings. This project will also help the City reduce water losses by 4-7%, further saving money and resources.

Yes. Your water will be shut off for the duration of the install for approximately one hour. If you’d like to schedule a water shutoff time that is convenient, please call the scheduling hotline at 719-662-2682 or online at tinyurl.com/48wwe78z

This project will be replacing all water meters in city limits, both residential and commercial. Residential letters were mailed prior to Thanksgiving. If you have a commercial property you can expect a letter with instructions after the Thanksgiving holiday. If you know your water billing account number you may call the hotline at 719-662-2682 or visit tinyurl.com/48wwe78z to proactively schedule your appointment.

After this project is complete, you will receive an email prompting you to activate an Itron Water Meter account. Setting up the customer portal is free and entirely optional. You can use the customer portal to create monthly budgets, address high consumption, set up leak alerts, and proactively conserve water. Please note: You will not receive the activation email until all water meters have been replaced, which is expected to occur in early to mid-2026.